We are currently looking for a Field Technical Support Engineer I to join our San Antonio & Austin campus. If the following opportunity sounds like the right fit for you, please apply.

Primary Purpose:

Provide enterprise-level assistance to our end-users (customers). You will diagnose and troubleshoot software, computer hardware, and desktop networking problems and help our customers install applications and programs, etc.

Qualifications:

• High School diploma required
• Bachelor’s degree in related field, preferred
• Certification in Microsoft, Google, CompTIA Network+, or similar technologies is a plus

Experience: 

• Minimum of 1-year experience as a Helpdesk / Service Desk technician, or as a Field Service Technician working with computer technology

Required Knowledge

• Proven work experience as a Technical Support Engineer, Field/Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows 10, Active Directory, Google Apps, and diverse desktop networking environment.
• Good understanding of computer systems, mobile devices, wireless technology and other tech products
• Ability to diagnose and troubleshoot technical issues
• Familiarity helpdesk software (eg. Zendesk, Zoho, etc.)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Essential Duties

• Deliver campus-based computer technical support services for staff and students as required.
• Diagnose and troubleshoot hardware and other technical issues, including account setup and network configuration
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. Network Engineers)
• Ensure all issues are properly logged and updated
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports as requested

Supervisory Responsibilities:

None.

Equipment Used: 

• Computers, telephone and peripherals

Mental Demands/Physical Demands/Environmental Factors:

• Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
• Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
• Lifting: Moderate lifting and carrying of equipment up to 50lbs
• Environment: Occasional prolonged and irregular hours; occasional districtwide travel
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress

TEXANS CAN ACADEMIES is an Equal Opportunity Employer